Now that mobile usage accounts for the majority of time consumers spend online, not having a mobile marketing strategy is no longer an option.Many struggle to get along with, and manage, their own smartphones. Now they are expected to figure out how to reach a market that can scroll screens, download apps, and text message faster than Quick Draw McGraw. (Half of you know who Quick Draw McGraw is, the other half will Google him)Mobile can be intimidating to some. It doesn’t need to be, and it isn’t as difficult as you think. Here are some basic tips by the Mobile & Digital Community that can help you reach your customers and prospects across mobile.Optimize for Mobile: Speed, Agility, Functionality, Fun, and AddictiveThe first step is recognizing the capabilities of a mobile device: screen size, operating system, scroll time, dwell time and latency issues. You want speedy load times, minimal scrolling, and as few click throughs as possible required from capture to conversion. Fun and addictive are the entertainment and social media sharing or viral components. It is wonderful that you provide a smooth mobile experience, but don’t forget to engage your customers with the fun and addictive content.Social Media Advertising to Mobile Users Can Earn Quick Wins80% of social media time is spent on a mobile device. Social networks offer robust advertising options, and marketers can quickly test new channels to reach consumers. Businesses looking to advertise on social media need to understand which platform(s) are the most popular for their target audience for the greatest chance of success.Make Mobile a Part of Your Offline MarketingThe combination of a strong and targeted mobile campaign with any offline campaign can yield incredible results. You might consider adding a mobile call-to-action on one of your print pieces, encouraging consumers to join your email, promote a mobile loyalty club, or download your app with a discount. Consumers who interact with your brand across multiple channels are known to be more loyal. Text Messaging: Essential Strategy to Engage the “Mobile-First Consumer”It is predicted that by 2020, 48.7 million consumers will opt-in to receive business SMS. At the end of 2016, that number had reached 37.2 million. "These numbers make SMS the fastest growing marketing channel." (textlocal)SMS & MMS provide marketers with a preferred channel to reaching a mobile-first or, more appropriately, mobile-only consumer by pushing content directly to their phone’s native inbox, thereby maximizing engagement. And the level of engagement with messaging remains unparalleled, achieving 98% open-rates often within the first several minutes a message arrives.No apps, no downloads. Just built-in functionality. Be Mindful of Mobile Messaging Rules & RegulationsMobile messaging (SMS / MMS) provides marketers with the broadest reach and the highest level of engagement compared to all other channels within the mobile ecosystem. This is because nearly 100% of all wireless devices have SMS & MMS functionality as a native capability (no download required). The industry is highly regulated by the FCC through a set of rules found within the “Telephone Consumer Protection Act.” These rules have been further interpreted by the CTIA and the MMA, who have outlined best practices for the industry to follow. While the rules are specific, they are not complicated. A good resource for understanding the TCPA can be found and downloaded from the Mobile Marketing Association. Mobile Commerce Shows No Sign of Stopping62% of smartphone users have made a purchase online using their mobile device in the last 6 months. Conversions for mobile can be a challenge due to consumer trust and ease of use when completing a purchase on a mobile device. The biggest challenge will be understanding consumer behavior across devices to provide a secure and confident purchase by the consumer.Mobile is About Reaching and Understanding the On-the-Go ConsumerLocation-based advertising is the fastest growing mobile strategy. There are multiple tools to reach the on-the-go-consumer. These tools include local SEO strategies for top placement in local searches, in-app geo fencing, and text messaging. More people are performing local searches on their smartphones than on desktop computers, and this number is growing. In-app geo fencing allows businesses to push notifications to consumers within a certain distance from their business location with timely offers and promotions. Text messaging doesn’t require a search or an app and allows you to reach your clients directly, with higher open rates.Don’t Underestimate the Power of Mobile Email MarketingAbout 3 in 5 consumers check their email on the go (mobile) and 75% of say they use their smartphones most often to check email. Due to this trend, marketers need to be conscious of the behaviors of mobile users and ensure that their emails fit the mobile experience. More than ever, it’s important that email content is more personalized to the receiver in both the offer and design. Don’t Be Afraid to FailAs you start to work on your mobile marketing program – whether you’re starting from scratch or making enhancements – don’t be afraid to fail. In fact, expect that you will fail… more than once. Remember that any digital interaction is much more elastic than a traditional customer engagement. Mobile is just one facet of the brand relationship you have with your customers, and it is constantly improving. Actively listen to the feedback you receive from your customers and learn from your mistakes. Want to receive articles and tips like this in your inbox? Sign up here Sources:https://thedma.org/membership/member-groups-communities/mobile-and-digital-community/mobile-and-digital-community-relevant-resources/top-10-mobile-tips-for-marketers/https://www.outerboxdesign.com/web-design-articles/mobile-ecommerce-statisticshttps://www.emailmonday.com/mobile-email-usage-statistics/https://www.impactbnd.com/blog/mobile-marketing-statisticshttps://www.mobilexco.com/blog/18-stats-to-help-you-plan-your-mobile-marketing-strategy-in-2018
In my humble opinion, based on the years I have been in business and working with businesses, I have found the most ignored and overlooked marketing strategy in today’s digital world to be … drum roll …. Local SEO (search engine optimization).The mindset appears to be that SEO is for businesses that can offer products or services nationwide or globally. Many businesses that depend upon a local market for survival, such as hair salons, mom & pop bakeries, coffee shops, attorneys, mechanics, etc. still focus on the word of mouth or traditional local marketing resources such as radio, newspaper, etc. While these have their place for certain demographics, there is a whole generation of new customers that are not being marketed to.The new generation of consumers are mobile. That means they use their mobile devices to listen to music, read news, check social media and search for information. In fact, 4 out of 5 consumers use search engines to find information. These consumers are less likely to hear an ad on the radio, in the newspaper, or on TV. So how do you reach this new generation of consumers? You go digital. Locally.Here are 16 helpful statistics to convince you how important local SEO is. We all love bullet statistics. The Google 3-pack appears in the top spot in 93% of searches with local intent 50% of consumer who conducted a local search on their smartphone visited a store within day, and 34% who searched on a computer/tablet did the same 18% of local mobile searches lead to a sale within one day 87% of smartphone owners use a search engine at least once a day 60% of American adults use smartphones and tablets to search for local product and service information 50% of local mobile searches are looking for business information like a local address 78% of local mobile searches result in offline purchases 71% of people surveyed say they look up and confirm the location of a business before going to it for the first time For local listings, 68% of searches were found to have used 'get directions' or 'click to call' in a mobile ad 1 in 3 smartphone searches were made right before a store visit 89% of participants admitted to searching for a local business on their smarthphone once a week or more with 58% searching at least daily 46% of all searches on Google are local 86% look up the location of a business on Google Maps 76% local searches result in a phone call Are you curious about your local visibility? Click to get a FREE report. Want to receive articles like this in your inbox? Sign up here
Believe it or not some businesses are not tapping into the wealth that email marketing offers. There are many objections by businesses for using email marketing but the biggest objection I receive is: I hate getting all that spam. I don’t want my customers to be annoyed with me. Palm plant to face!It isn’t spam if your customers are signing up to receive your emails! Businesses don’t grasp what a consumer is stating when they sign up for their email campaigns. What a consumer is saying is:I love you!I love your product or service!I want to hear from you!I enjoy your company!Please contact me!I can’t wait to hear from you!I want a relationship with you!Owning a business can be lonely. Who doesn’t want to hear that daily?!It might sound silly, but this is what your customers are telling you when they sign up to receive your email campaigns. If that isn’t enough to convince you, here are some handy statistics by really smart people in the industry. FYI, email marketing isn’t just for B2C businesses … read on … Email is the third most influential source of information for B2B audiences, behind only colleague recommendations and industry-specific thought leaders. 86% of business professionals prefer to use email when communicating for business purposes. CTRs are 47% higher for B2B email campaigns than B2C email campaigns. 59% of B2B marketers say email is their most effective channel in terms of revenue generation. Tuesday is the best day of the week to send email (according to 10 email marketing studies). Welcome emails are incredibly effective: on average, 320% more revenue is attributed to them on a per email basis than other promotional emails. Consumers who purchase products through email spend 138% more than those that don’t receive email offers. Email subscribers are 3x more likely to share content on social media than leads who came through another channel, according to QuickSprout. 80% of retail professionals indicate that email marketing is their greatest driver of customer retention (the next closest channel? Social media, identified by just 44% of those same professionals). 77% of people prefer to get permission-based promotional messages via email (versus direct mail, text, phone, or social media). 72.9% of 18-24 year olds use their phones to check email. (We didn’t think they were paying attention) Segmented email campaigns have an open rate that is 14.32% higher than non-segmented campaigns. Click-throughs are 100.95% higher in segmented email campaigns than non-segmented campaigns. The number of email users worldwide is forecasted to rise to 2.9 billion by 2019. The number of email users in the US was projected to grow to 254.7 million by 2020. Checking email is a complementary activity. People do it while watching TV (69 percent), in bed (57 percent), and on vacation (79 percent). Can we say borderline addiction? For every $1 spent on email marketing $44 is made in return, according to a study by Campaign Monitor. 28% of consumers would like to receive promotional emails more than once per week. Pretty impressive, right? Have you implemented email marketing into your business marketing strategy?Are you struggling to develop content and create effective campaigns that drive results?We know someone who can help with that. Check out our Email Marketing page for details on our services. Want to receive articles like this in your inbox? Sign up here
Facebook has rolled out another algorithm change in December. This may not be news to some, but unfortunately this is news to many and they don’t understand what it means.How will these changes affect your posts on Facebook?To answer that question, you first need to understand why. Facebook’s desire is to return to their roots. The whole reason they became into existence. They want to create meaningful connections between humans. Warm, fuzzy, joyful, heartfelt, and bonding connections. They will assist in this endeavor by determining which types of posts are creating those warm and fuzzy feelings and which are not. This has come down to 3 things you want to STOP doing on Facebook. Stop “engagement baiting”. Facebook wants authentic engagement. They do not want you to ask for your customers to engage in a post. This includes asking people to like, share, comment, tag, vote, etc. Facebook wants the content of the post to fend for itself. They theory is this: If the content is good, you don’t need to ask for engagement. Those who use baiting will begin to see a decrease in their post views. Those who continue this practice will be punished by decreased exposure to their Facebook page.Don’t share content that only gets passive engagement.As I stated above, Facebook wants positive interactions that create meaningful relationships. What does passive engagement mean to Facebook? They measure this by the interaction that is generated by the content. This could equal comments and tagging friends. You want to share content that sparks a conversation. How do you spark a conversation? Or encourage people to tag their friends without asking for it? No one said you couldn’t ask for it …. Wait. What? But I said earlier … what I said was you can’t request a specific action like “comment below …” You CAN ask people for their reaction to your post. See the difference? No? Ok. See these examples:Don’t: “Comment on this post if you like bunnies.”Do: “Think bunnies are cute or scary?”See. It is in the WAY you are encouraging engagement. The don’t method doesn’t encourage a conversation. The Do method does. Naturally humans are going to want to provide details for their answer which sparks more conversation. Simple.Don’t share untrustworthy, uninformative, or sensational links, videos, or news.This last no-no is two-fold. The first is to address ‘untrustworthy’ posts. It is no secret that Facebook is taking the initiative to combat what may be considered fake news. There is no insight as to what the criteria is in determining what Facebook considers as an untrustworthy source. You will have to use your judgement on this, but a simple solution is if you are not familiar with the source or can’t collaborate the information, don’t share it.The second part addresses the uninformative and sensational aspects. These types of post typically generate one of 2 responses: none or argumentative. Neither of these create a meaningful conversation or connection. However, there is good news in all of this for small businesses that depend upon a local customer base. Facebook will put more of an emphasis on information that is local. So, if you are sharing March Madness game results vs. local high school basketball results, your local basketball team will get better exposure locally. In conclusion the moral of the story is to start conversations. Help create meaningful connections.BONUS TIP:One great way to get people talking about your product or service is to start a Facebook group. I bet many of you belong to at least one group on your Facebook page. How would you rank participation within the group compared to outside the group? Something to think about. Want to receive articles and tips like this in your inbox? Sign up here.